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Customer interaction management
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11	In Proceedings of the 17th IEE UK Teletraffic Symposium, Dublin, Ireland, May 16-18, 2001 QUANTIFYING CUSTOMER SATISFACTION WITH E-COMMERCE WEBSITES Hubert Graja and Jennifer McManis1 Abstract E-commerce is an increasing Add to Reading List Source URL: www.webperformance.com Language: English - Date: 2005-12-20 21:05:43 Consumer behaviour Customer satisfaction Humancomputer interaction E-commerce Usability Customer experience management
12	DIGITAL EXPERIENCE QUALITY REPORT 2016 WHY YOU SHOULD CARE ABOUT DIGITAL EXPERIENCE QUALITY “DIGITAL QUALITY IS EVERY INTERACTION OF A DIGITAL PRODUCT OR SERVICE PERFORMING AS IT IS INTENDED TO BE EXPERIENCED EACH Add to Reading List Source URL: www.actual-experience.com Language: English - Date: 2016-04-27 07:08:34 Professional studies Marketing Customer experience management Business Customer experience Reputation Quality management Digital marketing Touchpoint
13	CASE STUDY a t t e n t i o n. a l w a y s. Add to Reading List Source URL: www.aspiresys.com Language: English Humancomputer interaction Customer experience management E-commerce Customer relationship management Marketing Web portal Personalization Responsive web design Centricity Customer experience
14	THE STATE OF Customer Experience IN ASIA PACIFIC & JAPAN THE CMO COUNCIL ASKED Add to Reading List Source URL: www.cmocouncil.org Language: English - Date: 2014-03-17 19:53:26 Business Humancomputer interaction Customer experience management Marketing Brand management Customer experience Centricity Customer Persona Brand
15	Temkin Group Workshop Mapping and Improving Your Customers’ Journey Add to Reading List Source URL: www.temkingroup.com Language: English - Date: 2015-09-06 15:25:14 Humancomputer interaction Technical communication Persona Usability CJMS Customer experience management Business Customer experience
16	Research Paper Continuance intention to use the mobile interest-based community: An integrated theoretical model and empirical study* Jiming HU† & Jing YU Add to Reading List Source URL: 159.226.100.150 Language: English - Date: 2015-08-18 06:50:14 Technology Product management Technological change Computing Humancomputer interaction Economy Mobile phones Technology acceptance model Customer satisfaction Usability Expectation confirmation theory Mobile search
17	The Impacts of User Readiness on Perceived Value Chorng-Shyong Ong Department of Information Management, National Taiwan University No. 1, Sec. 4, Roosevelt Road, Taipei, 10617 Taiwan, R.O.C. Add to Reading List Source URL: www.asis.org Language: English - Date: 2014-07-19 18:51:51 Technology Product management Technological change Cloud computing Information technology management Technology acceptance model Usability Customer relationship management Business process management Marketing Business Human–computer interaction
18	n. 481 January 2013 ISSN: ’Welcome to the experience economy’: assessing the influence of customer experience literature through bibliometric analysis Add to Reading List Source URL: wps.fep.up.pt Language: English - Date: 2013-01-28 12:36:55 Strategic management The Experience Economy Human–computer interaction Customer experience Experience design Loyalty business model Relationship marketing Experience Positioning Marketing Business Customer experience management
19	C U S T O M E R C O M M U N I C AT I O N S M A N A G E M E N T Customer Communications Management Build loyalty through personalized multi-channel interaction Differentiate your service I Enhance the customer experience Add to Reading List Source URL: www.macro4.com Language: English - Date: 2015-05-15 05:24:17
20	IN, PROCEEDINGS OF THE 9TH INTERNATIONAL CINET CONFERENCE – RADICAL CHALLENGES IN INNOVATION MANAGEMENT, VALENCIA, SPAIN, 5-9 SEPT, 2008 CUSTOMER INTERACTION IN SERVICE INNOVATION: SELDOM INTENSIVE BUT OFTEN DECISIVE. Add to Reading List Source URL: scr.fi Language: English - Date: 2012-01-05 08:32:34

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